DOWN Customer Consulting Group, LLC
953 Fillmore Street
Analysis, Strategy, Execution
About Us - John Filben
John Filben is a co-founder of DOWN Customer Consulting Group and has extensive management consulting and database marketing experience.
to launching DOWN Customer Consulting Group, John was a manager in the customer strategy consulting arm of Inforte, A Business and
Decision Company. At Inforte, John worked with a variety clients across media, CPG, software, energy, and
biotechnology to help them acquire, retain, and develop customers. Much of his work included working with senior level stakeholders
across marketing, sales, customer service, and IT.
Prior to Inforte, John managed customer, product, transaction, and prospect
database operations at Experian for a variety of clients engaged in direct marketing activities. John collaborated with clients
to gather, analyze, and implement marketing campaign requirements, develop efficient and streamlined marketing database processes,
and evaluate the effectiveness and ROI of their marketing campaigns.
John holds an MBA from DePaul University’s Kellstadt School
of Business where he graduated with distinction with an emphasis on Marketing Management. In addition, John holds a BS in Computer
Information Science from Missouri Southern State University. He enjoys spending time with his wife and daughter, taking
an active leadership role in DePaul University’s Denver Alumni Chapter, and skiing/hiking in the Rocky Mountains.
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