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Analysis, Strategy, Execution

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Services Overview
DOWN Customer Consulting Group has the ability to help your organization develop the customer interaction and management capabilities needed to stay competitive in today’s dynamic marketplaces.  We have diverse resources and expertise which bridge the gaps between business, technology, and analytics.  Regardless of the technology (BI, SFA, DSS, etc.), DOWN can deliver on all phases of customer facing technology implementations: business case development, requirements gathering, platform design, building, and testing.

Often times the execution of roadmap initiatives involves building analytical capabilities and developing customer insight.  Please refer to the Customer Analytics section for more details about our expertise in this area.  In addition, the activities required to develop and enhance an organization’s capabilities rely heavily on our ability to manage projects and implement change – refer to the Project Management and Change Management sections for more details on our approach.

Please give us a call so that we can tailor a custom program for your specific needs. Contact Us
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