DOWN Customer Consulting Group, LLC
953 Fillmore Street
Analysis, Strategy, Execution
Customer Analytics - Overview
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Customer analytics is the development of quantitative and qualitative insight and is the basis for sound strategy and meaningful
customer interaction creation.
Understanding your customers’ values, behaviors, and attributes and their relationship to your organization's products and services
are the essential launching points to becoming a customer centric organization and realizing higher ROI on organizational improvement
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